Contents

• Acknowledgments
• To the Reader
• What is the Purpose of This Paper?
• Who Should Read This Paper?
• How is This Paper Organized?
• What Are the Other CMM Products?
• How Do You Receive More Information?
• 1 The Process Maturity Framework
  • 1.1 Immature Versus Mature Software Organizations
  • 1.2 Fundamental Concepts Underlying Process Maturity
  • 1.3 Overview of the Capability Maturity Model
• 2 The Five Levels of Software Process Maturity
  • 2.1 Behavioral Characterization of the Maturity Levels
    • 2.1.1 Level 1 - The Initial Level
    • 2.1.2 Level 2 - The Repeatable Level
    • 2.1.3 Level 3 - The Defined Level
    • 2.1.4 Level 4 - The Managed Level
    • 2.1.5 Level 5 - The Optimizing Level
  • 2.2 Understanding the Maturity Levels
    • 2.2.1 Understanding the Initial Level
    • 2.2.2 Understanding the Repeatable and Defined Levels
    • 2.2.3 Understanding the Managed and Optimizing Levels
  • 2.3 Visibility Into the Software Process
  • 2.4 Process Capability and the Prediction of Performance
  • 2.5 Skipping Maturity Levels
• 3 Operational Definition of the Capability Maturity Model
  • 3.1 Internal Structure of the Maturity Levels
  • 3.2 Maturity Levels
  • 3.3 Key Process Areas
  • 3.4 Common Features
  • 3.5 Key Practices
• 4 Using the CMM
  • 4.1 Software Process Assessment and Software Capability Evaluation Methods
  • 4.2 Differences Between Software Process Assessments and Software Capability Evaluations
  • 4.3 Other Uses of the CMM in Process Improvement
• 5 Future Directions of the CMM
  • 5.1 What the CMM Does Not Cover
  • 5.2 Near-Term Activities
  • 5.3 Long-Term Activities
  • 5.4 Conclusion
• 6 References
• Appendix A: Goals for Each Key Process Area
  • A.1 The Key Process Areas for Level 2: Repeatable
  • A.2 The Key Process Areas for Level 3: Defined
  • A.3 The Key Process Areas for Level 4: Managed
  • A.4 The Key Process Areas for Level 5: Optimizing